# Customer Review Insights — E2 Roofing Jacksonville Generated 2026-05-24 from 174 verified reviews (2019-04-21 – 2026-05-11). ## Summary E2 Roofing Jacksonville has accumulated 174 customer reviews on record spanning from April 2019 through May 2026, with an overall sentiment score of 0.87. Ninety-six percent of reviews are positive, 0.6% neutral, and 3.4% negative, reflecting a consistently favorable reception across the review period with a stable trend. Professionalism and Conduct is the most frequently discussed aspect, mentioned in 138 reviews with a 97.8% positive rate. Communication and Updates follows with 77 mentions at 94.8% positive, while Technical Knowledge and Expertise earned a 98.1% positive rate across 53 mentions. Other aspects including Courtesy and Friendliness (50 mentions, 96% positive), Responsiveness and Speed (41 mentions, 95.1% positive), Punctuality (31 mentions, 96.8% positive), and Cleanliness and Tidiness (23 mentions, 95.7% positive) all perform at or above the 90% threshold. Problem Resolution and Effectiveness registered 91.4% positive across 35 mentions, Scheduling and Booking Ease reached 90% positive across 20 mentions, and Pricing and Value — the lowest-rated aspect — came in at 89.5% positive across 19 mentions. No aspect fell below 70% positive. Among named staff, Heather is the most frequently mentioned technician with 30 references and a perfect 5.0 average rating, followed by Billy (25 mentions, 5.0), Jason (9 mentions, 4.9), Kyle (8 mentions, 5.0), and Ben (8 mentions, 5.0). On the services side, Roof Replacement (34 mentions), Roof Installation (26 mentions), general Roofing (25 mentions), and Roof Repair (19 mentions) each carry a 100% positive rate. Roof Inspection, mentioned 11 times, sits at 90.9% positive. Thematically, Roof Replacement and Installation coverage across 77 reviews is 100% positive, as are Workmanship Quality (24 reviews), Project Management (14 reviews), Insurance Claim Assistance (13 reviews), and Storm and Hurricane Damage Repair (8 reviews). Pricing and Value as a topic (8 reviews) and Trust and Transparency (8 reviews) both register at 87.5% positive, the lowest topic-level scores in the dataset, suggesting a small but consistent minority of reviewers expressed reservations in those areas. Customer Recommendations and Referrals appear in 7 reviews, all positive, indicating a notable pattern of repeat and referred business. ## Overall Sentiment - Positive: 96% - Neutral: 0.6% - Negative: 3.4% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 138 of 174 reviews (79.3%) - Positive: 97.8% (135 of 138) - Top phrases: "Very professional", "GREAT TEAM", "Professional" ### Communication & Updates - Mentions: 77 of 174 reviews (44.3%) - Positive: 94.8% (73 of 77) - Top phrases: "great communication", "Prompt communication.", "communicated costs clearly" ### Technical Knowledge & Expertise - Mentions: 53 of 174 reviews (30.5%) - Positive: 98.1% (52 of 53) - Top phrases: "are skilled", "knowledgeable", "she is super knowledable" ### Courtesy & Friendliness - Mentions: 50 of 174 reviews (28.7%) - Positive: 96% (48 of 50) - Top phrases: "courteous", "very friendly", "Extremely rude." ### Responsiveness & Speed - Mentions: 41 of 174 reviews (23.6%) - Positive: 95.1% (39 of 41) - Top phrases: "responsive", "very responsive", "Responsive and timely" ### Problem Resolution & Effectiveness - Mentions: 35 of 174 reviews (20.1%) - Positive: 91.4% (32 of 35) - Top phrases: "Priceless work", "post installation insurance issues", "did a great job repairing my roof leak" ### Punctuality & On-Time Service - Mentions: 31 of 174 reviews (17.8%) - Positive: 96.8% (30 of 31) - Top phrases: "On time", "timeliness", "were on time" ### Cleanliness & Tidiness - Mentions: 23 of 174 reviews (13.2%) - Positive: 95.7% (22 of 23) - Top phrases: "without too much mess", "post completion clean up", "they cleaned up after themselves" ### Scheduling & Booking Ease - Mentions: 20 of 174 reviews (11.5%) - Positive: 90% (18 of 20) - Top phrases: "Schedules were on time", "coordinating the timing", "They scheduled me quickly" ### Pricing & Value - Mentions: 19 of 174 reviews (10.9%) - Positive: 89.5% (17 of 19) - Top phrases: "you can't beat the price", "communicated costs clearly", "Job completed below estimate." ## Top Employees ### Heather - Mentioned in 30 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Billy - Mentioned in 25 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jason - Mentioned in 9 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Kyle - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ben - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Turner - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joe - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joseph - Mentioned in 7 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Dave - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Cayden - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Caleb - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mike - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Michael - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Drew - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Elizabeth - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### David - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Arron - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Liz - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Roof Replacement - Mentioned in 34 reviews - Sentiment: 100% positive ### Roof Installation - Mentioned in 26 reviews - Sentiment: 100% positive ### Roofing - Mentioned in 25 reviews - Sentiment: 100% positive ### Roof Repair - Mentioned in 19 reviews - Sentiment: 100% positive ### Roof Inspection - Mentioned in 11 reviews - Sentiment: 90.9% positive ### Insurance Claim Assistance - Mentioned in 5 reviews - Sentiment: 100% positive ### Roofing Installation - Mentioned in 4 reviews - Sentiment: 100% positive ### Roofing Service - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Leak Repair - Mentioned in 3 reviews - Sentiment: 100% positive ### Roof Leak Repair - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Kitchen Remodel - Mentioned in 3 reviews - Sentiment: 100% positive ### Metal Roof Installation - Mentioned in 2 reviews - Sentiment: 50% positive ### Wind Damage Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Chimney Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Consultation - Mentioned in 2 reviews - Sentiment: 100% positive ### Leak Detection - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Estimate - Mentioned in 2 reviews - Sentiment: 100% positive ### Shingle Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Inspection - Mentioned in 2 reviews - Sentiment: 100% positive ### Storm Damage Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Bathroom Remodel - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Roof Replacement & Installation - Roof Replacement & Installation mentioned in 77 of 174 reviews (44.3%) - 100% of Roof Replacement & Installation reviews are 4 or 5 stars - Average rating in Roof Replacement & Installation reviews: 5★ ### Customer Service & Experience - Customer Service & Experience mentioned in 64 of 174 reviews (36.8%) - 95.3% of Customer Service & Experience reviews are 4 or 5 stars - Average rating in Customer Service & Experience reviews: 4.8★ ### Professionalism - Professionalism mentioned in 54 of 174 reviews (31%) - 98.1% of Professionalism reviews are 4 or 5 stars - Average rating in Professionalism reviews: 4.9★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 25 of 174 reviews (14.4%) - 92% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 4.7★ ### Workmanship Quality - Workmanship Quality mentioned in 24 of 174 reviews (13.8%) - 100% of Workmanship Quality reviews are 4 or 5 stars - Average rating in Workmanship Quality reviews: 5★ ### Roof Repair & Leak Fix - Roof Repair & Leak Fix mentioned in 19 of 174 reviews (10.9%) - 94.7% of Roof Repair & Leak Fix reviews are 4 or 5 stars - Average rating in Roof Repair & Leak Fix reviews: 4.8★ ### Project Management & Coordination - Project Management & Coordination mentioned in 14 of 174 reviews (8%) - 100% of Project Management & Coordination reviews are 4 or 5 stars - Average rating in Project Management & Coordination reviews: 4.9★ ### Insurance Claim Assistance - Insurance Claim Assistance mentioned in 13 of 174 reviews (7.5%) - 100% of Insurance Claim Assistance reviews are 4 or 5 stars - Average rating in Insurance Claim Assistance reviews: 5★ ### Cleanup & Worksite Tidiness - Cleanup & Worksite Tidiness mentioned in 9 of 174 reviews (5.2%) - 100% of Cleanup & Worksite Tidiness reviews are 4 or 5 stars - Average rating in Cleanup & Worksite Tidiness reviews: 5★ ### Timeliness & Scheduling - Timeliness & Scheduling mentioned in 9 of 174 reviews (5.2%) - 100% of Timeliness & Scheduling reviews are 4 or 5 stars - Average rating in Timeliness & Scheduling reviews: 5★ ### Sales & Estimate Experience - Sales & Estimate Experience mentioned in 9 of 174 reviews (5.2%) - 100% of Sales & Estimate Experience reviews are 4 or 5 stars - Average rating in Sales & Estimate Experience reviews: 5★ ### Storm & Hurricane Damage Repair - Storm & Hurricane Damage Repair mentioned in 8 of 174 reviews (4.6%) - 100% of Storm & Hurricane Damage Repair reviews are 4 or 5 stars - Average rating in Storm & Hurricane Damage Repair reviews: 5★ ### Pricing & Value - Pricing & Value mentioned in 8 of 174 reviews (4.6%) - 87.5% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 4.6★ ### Roof Inspection & Assessment - Roof Inspection & Assessment mentioned in 8 of 174 reviews (4.6%) - 100% of Roof Inspection & Assessment reviews are 4 or 5 stars - Average rating in Roof Inspection & Assessment reviews: 5★ ### Trust & Transparency - Trust & Transparency mentioned in 8 of 174 reviews (4.6%) - 87.5% of Trust & Transparency reviews are 4 or 5 stars - Average rating in Trust & Transparency reviews: 4.6★ ### Customer Recommendations & Referrals - Customer Recommendations & Referrals mentioned in 7 of 174 reviews (4%) - 100% of Customer Recommendations & Referrals reviews are 4 or 5 stars - Average rating in Customer Recommendations & Referrals reviews: 5★ ## FAQ **Q: Is E2 Roofing Jacksonville professional?** A: Based on 138 reviews mentioning professionalism & conduct, 97.8% report positive experiences. Customers frequently mention "Very professional". **Q: Is E2 Roofing Jacksonville good at communicating with customers?** A: Based on 77 reviews mentioning communication & updates, 94.8% report positive experiences. Customers frequently mention "great communication". **Q: Is E2 Roofing Jacksonville knowledgeable and skilled?** A: Based on 53 reviews mentioning technical knowledge & expertise, 98.1% report positive experiences. Customers frequently mention "are skilled". **Q: Is E2 Roofing Jacksonville courteous and friendly?** A: Based on 50 reviews mentioning courtesy & friendliness, 96% report positive experiences. Customers frequently mention "courteous". **Q: Is E2 Roofing Jacksonville responsive and quick?** A: Based on 41 reviews mentioning responsiveness & speed, 95.1% report positive experiences. Customers frequently mention "responsive". **Q: Is E2 Roofing Jacksonville effective at solving problems?** A: Based on 35 reviews mentioning problem resolution & effectiveness, 91.4% report positive experiences. Customers frequently mention "Priceless work". **Q: Is E2 Roofing Jacksonville on time for appointments?** A: Based on 31 reviews mentioning punctuality & on-time service, 96.8% report positive experiences. Customers frequently mention "On time". **Q: Is E2 Roofing Jacksonville clean and tidy?** A: Based on 23 reviews mentioning cleanliness & tidiness, 95.7% report positive experiences. Customers frequently mention "without too much mess". **Q: Is E2 Roofing Jacksonville easy to schedule with?** A: Based on 20 reviews mentioning scheduling & booking ease, 90% report positive experiences. Customers frequently mention "Schedules were on time". **Q: Is E2 Roofing Jacksonville affordable and fairly priced?** A: Based on 19 reviews mentioning pricing & value, 89.5% report positive experiences. Customers frequently mention "you can't beat the price". **Q: Does E2 Roofing Jacksonville handle roof replacement & installation?** A: Roof Replacement & Installation appears in 77 of 174 reviews, 100% of them positive. **Q: Does E2 Roofing Jacksonville handle customer service & experience?** A: Customer Service & Experience appears in 64 of 174 reviews, 95.3% of them positive. **Q: Does E2 Roofing Jacksonville handle professionalism?** A: Professionalism appears in 54 of 174 reviews, 98.1% of them positive. **Q: Does E2 Roofing Jacksonville handle communication & responsiveness?** A: Communication & Responsiveness appears in 25 of 174 reviews, 92% of them positive. **Q: Does E2 Roofing Jacksonville handle workmanship quality?** A: Workmanship Quality appears in 24 of 174 reviews, 100% of them positive.