Topic
Communication & Responsiveness
92% positiveAcross 174 reviews of E2 Roofing Jacksonville in Jacksonville, FL, communication & responsiveness appears in 25 reviews (92% positive), from 2019-04-21 through 2026-05-11.
Key findings
Communication & Responsiveness mentioned in 25 of 174 reviews (14.4%)
92% of Communication & Responsiveness reviews are 4 or 5 stars
Average rating in Communication & Responsiveness reviews: 4.7★
Aspects most discussed in these reviews
Communication & Updates
84%21 mentionsProfessionalism & Conduct
84%21 mentionsResponsiveness & Speed
56%14 mentionsTechnical Knowledge & Expertise
36%9 mentionsCourtesy & Friendliness
32%8 mentionsProblem Resolution & Effectiveness
24%6 mentions
Reviews mentioning communication & responsiveness
Barbara Lombardi
I’d give more stars if possible. From first contact until job was completed, communication was excellent. The quality of work both on my roof and inside my home was top notch. The workers were efficient, clean, kind, and thorough. Great experience. Highly recommend.
Response from owner
April 15, 2026
robert pohl
Nice metal roof but no follow up 5 years later. Have a leak and they will not return calls. Have attempted 3 times left messages and nothing
Response from owner
January 30, 2026
John Moore
Super wierd????? I called with a question and lady asked if their currently working with us which I said no. And then she said okay thank you for calling bye-bye. And I was like wait what about my question. And she said are we currently working with you and I said not yet. She said okay bye-bye and hung up on me
Response from owner
January 20, 2026
Elizabeth Meadows
Working with ER Roofing was amazing. They were highly professional and efficient. I got quotes with options and useful information so that I felt empowered to make decisions, which is important when it's the first time you're taking on a big project for your home. Their roofing team showed up exactly when they said they would; they did a terrific job. The office/staff team got me paperwork promptly, and the billing/payment process was seamless. The communication, information, billing, and work were all exceptional. I will be working with them again.
Response from owner
July 27, 2025
David Diaz
The service from E2 roofing was great from start to finish. I myself could have been a bit difficult, but they handled my request professionally. My flexible was prevalent towards the end when I noticed how beautiful the roof looked with some unexpected modifications. They did have to come back for a repair, and the attention to make things right was immediate. The follow up calls were almost daily. I do have to recognize the following people, Kyle, Turner and Heather. Thank you! The team removing and replacing the shingles work hard, my advice is to have a cooler full of cold drinks available. They deserve it, and a happy hydrated crew goes a long way on a hot day. If you are looking for a Roofer, call E-2.
Response from owner
June 13, 2025
Glenn Aldo
To David &Cayden Were there to explain that the different steps and the different particular processes that was going through the roof came out beautiful. The whole team just worked really really good. They were there that morning. Set up. Was ready to go and finish that evening.Cayden came back The next day to do a check up on the job to make sure everything was good and let me know that the process was going through for county inspections and from their own everything is just a wonderful job wonderful 10 stars
Response from owner
April 11, 2025
Henry Frampton
0utstanding work by a highly professional company. Business manager Dave Denicola immediately responded to my request for an urgent roof inspection to determine whether or not I had a roof leakage problem. Roofing technician Cayden Frankie appeared within hours to conduct a thorough inspection. Cayden performed in a very courteous and professional manner as he conducted a very thorough inspection. E2 Roofing will always be my "go to" company for all my roofing needs. Thanks for a job well done!
Response from owner
March 15, 2025
Bill Hann
E2 roofing did an awesome job on our peaked roof & our flat roofs. They replaced the fascia that had been loosened from the hurricanes. Kyle was great with his communications, letting me know what was going on every step of the way.
Response from owner
February 28, 2025
Star7
E2 roofing was great. Heather and Jamie were super to deal with and explained things better than the insurance company did. Kyle did a good job of overseeing things.
Response from owner
January 16, 2025
Aristotle Montemayor
We had an issue with our insurance thinking we needed some parts of our roof fixed. And we were on a timeline to get it fixed. Never had to deal with anything like this. I found E2 on google with great reviews.I went on E2 website and filled out a form, and not even 10 minutes later, Heather calls me! She understood what we needed to. Her and Michael both came out on time to inspect the roof. They assured us our roof is still in great condition. Love that their easy to talk to, understanding, punctual, friendly, honest, and professional. Heather and Michael thank you guys!!!
Response from owner
January 24, 2024
John Alberti
E2 Roofing, represented by Heather Wheeler and Mike, the foreman, were readily available and extremely responsive to any and all questions up to and including post installation insurance issues. Thank you E2 for a job well done.
Response from owner
January 24, 2024
Kasey Repass
Mike and his crew were very helpful in quickly repairing several shingles that blew off my roof from storm damage! They were very kind and easy to work with.
Response from owner
January 24, 2024
Cida Santos
Michael Oneal always responsive, whether by text, or face-to-face. Highest marks for them. Dealing with them was a pleasure. The customer service was above and beyond.
Response from owner
January 24, 2024
ben yap eo
Ms. Heather and Joe help me lot to keep my roofing replaced very skilled and well done in a brief period. And prior to replacing the roof, Ms. Heather has been updating me always, where we are at and when will the project take place, and if you are a homeowner that would be a good relief.
Response from owner
January 24, 2024
Leslie Owens
I am buying a new home and noticed a dip in the roof. I needed the roof inspected immediately due to needing being in the inspection window of my contract. I called them and they were so helpful even over the phone. They had someone come out the next day and inspect the roof. Luckily everything was fine with the roof and they were completely transparent about everything. Not one time did they try and sell me something or charge me for anything unnecessarily. If I ever need anything for my reroof, I will definitely use them. Being a single mom, I have to rely and trust people’s word at face value and honestly and transparency is something that is hard to find in today’s world. I especially want to thank Heather for being so patient and taking the time to find the right person to help me.
Alicia O.
Been trying to get a roofer to call me back for weeks before I called E2, and I'm glad I did. Billy got back to me right away and helped me troubleshoot my leaky ceiling. He was very knowledgeable in helping me identify the source of the problem and didn't suggest any repairs that might be unnecessary. I will definitely use them again.
Michelle Tarullo
Billy responded quickly and was extremely helpful and professional.
Julie D
Great service. Clear punctual communication. Very professional. The sales representative showed me the problem identified other issues with the roof, and answered all my questions clearly and easy to understand. I appreciate the honesty of their service professional who told me that the repair can be done by handy person, looking for my ways to save money.
Buck Rollins
Billy was my representative. Billy was very personable. Billy was very professional. He was thorough in his explanations of the service. He was forthcoming as to the limitations of certain products. He took time to answer my questions. I’m looking forward to working with him and the company
Leo Lorenzo
Outstanding job, very satisfied with finished product. Want to thank Billy for his follow up once the job was completed.
Anthony Stewart
Crew leader on my re roof was Juan. His crew were very hard workers and Juan was right up there with them. During the job I had 3-4 questions that Juan had no problem in giving me answers to my satisfaction. Blue Ribbon Svc..thks to all.
Corey Fariello
It was a professional and painless process. Answered any questions I had.
Natasha Horne
E2 Design was prompt and professional... they completed my roof within a short period of time with what appeared to be quality work. Ben called to ensure I was satisfied with the work and clean up. He came out the next day to fix a minor issue. Great customer service! Thanks for everything.
Carmen Roche
My partnership with E2 Design was unexpected but amazing. I know. Nothing of "roofing" or what details went into this, but what I do know is that from start to finish they were helpful and pleasant. I know that I had a time frame to work with, and they did everything within their power to help see it happen. Ben, the project manager kept me constantly updated and in the loop with pictures and phones calls.
Jay Millson
E2 Design & Construction team was very responsive and communicated roof replacement every step along the way. Highly recommend.