Topic
Post-Job Follow-Up & Support
85.7% positiveAcross 174 reviews of E2 Roofing Jacksonville in Jacksonville, FL, post-job follow-up & support appears in 7 reviews (85.7% positive), from 2019-04-21 through 2026-05-11.
Key findings
Post-Job Follow-Up & Support mentioned in 7 of 174 reviews (4%)
85.7% of Post-Job Follow-Up & Support reviews are 4 or 5 stars
Average rating in Post-Job Follow-Up & Support reviews: 4.6★
Aspects most discussed in these reviews
Problem Resolution & Effectiveness
86%6 mentionsProfessionalism & Conduct
86%6 mentionsCommunication & Updates
71%5 mentionsResponsiveness & Speed
57%4 mentionsPunctuality & On-Time Service
43%3 mentionsCleanliness & Tidiness
29%2 mentions
Reviews mentioning post-job follow-up & support
robert pohl
Nice metal roof but no follow up 5 years later. Have a leak and they will not return calls. Have attempted 3 times left messages and nothing
Response from owner
January 30, 2026
David Diaz
The service from E2 roofing was great from start to finish. I myself could have been a bit difficult, but they handled my request professionally. My flexible was prevalent towards the end when I noticed how beautiful the roof looked with some unexpected modifications. They did have to come back for a repair, and the attention to make things right was immediate. The follow up calls were almost daily. I do have to recognize the following people, Kyle, Turner and Heather. Thank you! The team removing and replacing the shingles work hard, my advice is to have a cooler full of cold drinks available. They deserve it, and a happy hydrated crew goes a long way on a hot day. If you are looking for a Roofer, call E-2.
Response from owner
June 13, 2025
Glenn Aldo
To David &Cayden Were there to explain that the different steps and the different particular processes that was going through the roof came out beautiful. The whole team just worked really really good. They were there that morning. Set up. Was ready to go and finish that evening.Cayden came back The next day to do a check up on the job to make sure everything was good and let me know that the process was going through for county inspections and from their own everything is just a wonderful job wonderful 10 stars
Response from owner
April 11, 2025
Laura Gould
E2 roofing on the spot… again! Called for two quick repairs a few months apart, both were done well and quickly. An easy call if you need roof repair - even if you don’t really know what the issue might be!
Response from owner
March 24, 2025
Catherine Hatfield
E2design inspectedcand then replaced our roof in November, 2020. The service was done in a timely manner. The workers showed up on time and worked steadily the whole first day. They were polite and did a fantastic job cleaning up after they were done for the day. The second day two workers came to finish up. Again they were responsive to my questions and when they left they cleaned up after themselves. Project manager Billy came out a few days later to make sure everything was done and then sent out Thad to finish up fixing the few things that needed to finish the job. Thad did an excellent job and was very pleasant. We did have an issue a week or so later but Billy sent out someone to take care of it. I would highly recommend this company.
Leo Lorenzo
Outstanding job, very satisfied with finished product. Want to thank Billy for his follow up once the job was completed.
Natasha Horne
E2 Design was prompt and professional... they completed my roof within a short period of time with what appeared to be quality work. Ben called to ensure I was satisfied with the work and clean up. He came out the next day to fix a minor issue. Great customer service! Thanks for everything.