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E2 Roofing Jacksonville

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Topic

Post-Job Follow-Up & Support

85.7% positive

Across 174 reviews of E2 Roofing Jacksonville in Jacksonville, FL, post-job follow-up & support appears in 7 reviews (85.7% positive), from 2019-04-21 through 2026-05-11.


Key findings

  • Post-Job Follow-Up & Support mentioned in 7 of 174 reviews (4%)

  • 85.7% of Post-Job Follow-Up & Support reviews are 4 or 5 stars

  • Average rating in Post-Job Follow-Up & Support reviews: 4.6★

Aspects most discussed in these reviews

  • Problem Resolution & Effectiveness

    86%6 mentions
  • Professionalism & Conduct

    86%6 mentions
  • Communication & Updates

    71%5 mentions
  • Responsiveness & Speed

    57%4 mentions
  • Punctuality & On-Time Service

    43%3 mentions
  • Cleanliness & Tidiness

    29%2 mentions

Reviews mentioning post-job follow-up & support

January 30, 2026

robert pohl

Nice metal roof but no follow up 5 years later. Have a leak and they will not return calls. Have attempted 3 times left messages and nothing

Response from owner

Sir - I do not have a record of installing your roof in our system. Would it be under another name? Please feel free to give our Roofing Director a call directly. Dave Denicola - 904.521.2799. He will answer your call and take care of whatever your needs are. Thank you!

January 30, 2026

June 12, 2025

David Diaz

The service from E2 roofing was great from start to finish. I myself could have been a bit difficult, but they handled my request professionally. My flexible was prevalent towards the end when I noticed how beautiful the roof looked with some unexpected modifications. They did have to come back for a repair, and the attention to make things right was immediate. The follow up calls were almost daily. I do have to recognize the following people, Kyle, Turner and Heather. Thank you! The team removing and replacing the shingles work hard, my advice is to have a cooler full of cold drinks available. They deserve it, and a happy hydrated crew goes a long way on a hot day. If you are looking for a Roofer, call E-2.

Response from owner

Mr. Diaz - Thank you so much for your kind and detailed review! I certainly appreciate your feedback on making sure we have more coolers full of cold drinks for our crews. I'll make sure to make that a priority, especially as the weather heats up this summer. If there is anything we can assist with in the future, please do not hesitate to let us know. We hope you enjoy your new roof for many years to come!

June 13, 2025

April 11, 2025

Glenn Aldo

To David &Cayden Were there to explain that the different steps and the different particular processes that was going through the roof came out beautiful. The whole team just worked really really good. They were there that morning. Set up. Was ready to go and finish that evening.Cayden came back The next day to do a check up on the job to make sure everything was good and let me know that the process was going through for county inspections and from their own everything is just a wonderful job wonderful 10 stars

Response from owner

Mr. Aldo - Thank you for your kind review! David is a great sales leader for us and Cayden is top notch. Our crews are committed to quality and safety and more than satisfied customers. Thank you for your trust in us! Cheers to many years of your new roof protecting your greatest investment!

April 11, 2025

March 24, 2025

Laura Gould

E2 roofing on the spot… again! Called for two quick repairs a few months apart, both were done well and quickly. An easy call if you need roof repair - even if you don’t really know what the issue might be!

Response from owner

Thank you so much Mrs. Gould! Glad we could be of assistance. If you ever need help again, we are a phone call away. Thank you for trusting us with your home repairs!

March 24, 2025

December 17, 2020

Catherine Hatfield

E2design inspectedcand then replaced our roof in November, 2020. The service was done in a timely manner. The workers showed up on time and worked steadily the whole first day. They were polite and did a fantastic job cleaning up after they were done for the day. The second day two workers came to finish up. Again they were responsive to my questions and when they left they cleaned up after themselves. Project manager Billy came out a few days later to make sure everything was done and then sent out Thad to finish up fixing the few things that needed to finish the job. Thad did an excellent job and was very pleasant. We did have an issue a week or so later but Billy sent out someone to take care of it. I would highly recommend this company.

September 23, 2020

Leo Lorenzo

Outstanding job, very satisfied with finished product. Want to thank Billy for his follow up once the job was completed.

April 18, 2020

Natasha Horne

E2 Design was prompt and professional... they completed my roof within a short period of time with what appeared to be quality work. Ben called to ensure I was satisfied with the work and clean up. He came out the next day to fix a minor issue. Great customer service! Thanks for everything.