Jacksonville, FL
What customers say about E2 Roofing Jacksonville
E2 Roofing Jacksonville has accumulated 174 customer reviews on record spanning from April 2019 through May 2026, with an overall sentiment score of 0.87. Ninety-six percent of reviews are positive, 0.6% neutral, and 3.4% negative, reflecting a consistently favorable reception across the review period with a stable trend. Professionalism and Conduct is the most frequently discussed aspect, mentioned in 138 reviews with a 97.8% positive rate.
Communication and Updates follows with 77 mentions at 94.8% positive, while Technical Knowledge and Expertise earned a 98.1% positive rate across 53 mentions. Other aspects including Courtesy and Friendliness (50 mentions, 96% positive), Responsiveness and Speed (41 mentions, 95.1% positive), Punctuality (31 mentions, 96.8% positive), and Cleanliness and Tidiness (23 mentions, 95.7% positive) all perform at or above the 90% threshold. Problem Resolution and Effectiveness registered 91.4% positive across 35 mentions, Scheduling and Booking Ease reached 90% positive across 20 mentions, and Pricing and Value — the lowest-rated aspect — came in at 89.5% positive across 19 mentions.
No aspect fell below 70% positive. Among named staff, Heather is the most frequently mentioned technician with 30 references and a perfect 5.0 average rating, followed by Billy (25 mentions, 5.0), Jason (9 mentions, 4.9), Kyle (8 mentions, 5.0), and Ben (8 mentions, 5.0). On the services side, Roof Replacement (34 mentions), Roof Installation (26 mentions), general Roofing (25 mentions), and Roof Repair (19 mentions) each carry a 100% positive rate.
“Great service! The PM Laurie was on the roof almost the whole time. The supervisor Caleb was super involved too. Turner was very responsive to any questions I had along the way. The workmanship looks impeccable.”
Roof Inspection, mentioned 11 times, sits at 90.9% positive. Thematically, Roof Replacement and Installation coverage across 77 reviews is 100% positive, as are Workmanship Quality (24 reviews), Project Management (14 reviews), Insurance Claim Assistance (13 reviews), and Storm and Hurricane Damage Repair (8 reviews). Pricing and Value as a topic (8 reviews) and Trust and Transparency (8 reviews) both register at 87.5% positive, the lowest topic-level scores in the dataset, suggesting a small but consistent minority of reviewers expressed reservations in those areas.
Customer Recommendations and Referrals appear in 7 reviews, all positive, indicating a notable pattern of repeat and referred business.
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