What customers say about E2 Roofing Jacksonville

E2 Roofing Jacksonville, based in Jacksonville, FL, has accumulated 183 customer reviews spanning from April 2019 through September 2026, with an overall sentiment score of 0.86. Across that period, 95.1% of reviews are positive, 1.1% neutral, and 3.8% negative, reflecting a stable trend in customer satisfaction over time.

Professionalism and conduct is the most frequently discussed aspect, mentioned in 144 reviews, with a 97.2% positive rate. Communication and updates follows at 82 mentions and 95.1% positive, while courtesy and friendliness draws 52 mentions at 96.2% positive. Technical knowledge and expertise earns the highest positivity rate among all aspects at 98.0% across 51 mentions. Responsiveness and speed (41 mentions, 92.7% positive) and problem resolution and effectiveness (36 mentions, 88.9% positive) are somewhat less consistently praised, though both remain well above the 70% threshold. Pricing and value is mentioned in 21 reviews at 90.5% positive, and punctuality and on-time service scores 97.2% positive across 36 mentions.

Among named staff, Heather is the most frequently cited technician with 30 mentions and a 5.0 average rating, followed by Billy with 25 mentions and a 5.0 rating, Jason with 9 mentions and a 4.9 rating, and both Kyle and Ben with 8 mentions each at 5.0. These individuals appear repeatedly in positive assessments of crew performance and customer interaction.

By service type, roof replacement (37 mentions, 100% positive), roof installation (26 mentions, 100% positive), general roofing work (26 mentions, 100% positive), and roof repair (17 mentions, 100% positive) all achieve perfect positivity rates. Roof inspection earns 91.7% positive across 12 mentions, the only service category below the ceiling. Insurance claim handling is referenced in 14 reviews at 100% positive, and storm and hurricane damage repair appears in 8 reviews, also at 100% positive, suggesting competence in post-storm contexts common to the Jacksonville market.

By topic, roof replacement and installation (85 reviews, 98.8% positive) and professionalism and crew performance (56 reviews, 98.2% positive) are the strongest narrative themes. Problem resolution is the one topic that warrants attention, appearing in 9 reviews with a 77.8% positive rate — the lowest of any topic — though it remains above the 70% threshold. Recommendations and referrals (15 reviews) and cleanup and site care (9 reviews) both register 100% positive, indicating strong word-of-mouth confidence and satisfactory post-job tidiness. Overall, E2 Roofing Jacksonville presents a consistently high-performing profile across core roofing services, staffing, and customer experience dimensions.