What customers say about E2 Roofing Jacksonville

E2 Roofing Jacksonville, based in Jacksonville, FL, has accumulated 174 customer reviews spanning from April 2019 through May 2026, producing an overall sentiment score of 0.87 with 95.4% positive, 1.1% neutral, and 3.4% negative responses. Every measurable service category earned a perfect 100% positive rating, including Roof Replacement (35 mentions), general Roofing work (27 mentions), Roof Installation (26 mentions), Roof Repair (17 mentions), and Storm and Hurricane Damage Repair (7 mentions). Roof Inspection received a slightly lower 90.9% positive rating across 11 mentions, the only service category to fall below the otherwise uniform ceiling.

Among service topics, Roof Replacement and Installation generated the highest volume of discussion at 84 reviews and 98.8% positive sentiment, followed by Customer Service and Communication at 67 reviews and 94% positive. Insurance Claims Assistance (12 reviews, 100% positive) and Sales and Estimate Experience (11 reviews, 100% positive) were consistently praised, while Post-Job Follow-Up and Support registered 85.7% positive across 7 reviews, the lowest topic-level figure in the dataset. On service aspects, Professionalism and Conduct drew the most mentions at 138 and rated 97.8% positive, while Technical Knowledge earned 98% positive across 50 mentions and Punctuality scored 97% positive across 33 mentions.

Pricing and Value, though rated 90% positive across 20 mentions, represents the only aspect below the 92% threshold, suggesting a minority of customers found cost expectations unmet. Communication and Updates rated 94.8% positive across 77 mentions, and Responsiveness and Speed came in at 92.1% across 38 mentions. Among individual staff members, Heather is the most frequently cited team member with 30 mentions and a 5.0 average rating, followed by Billy (25 mentions, 5.0), Jason (9 mentions, 4.9), and both Kyle and Ben with 8 mentions each at 5.0.

Cleanliness and Tidiness rated 95.8% positive across 24 mentions, and Scheduling and Booking Ease was 95.2% positive across 21 mentions. Overall review volume and sentiment have remained stable across the review period, with no notable upward or downward trend.