Topic
Problem Resolution
100% positiveAcross 180 reviews of E2 Roofing Jacksonville in Jacksonville, FL, problem resolution appears in 7 reviews (100% positive), from 2019-04-21 through 2026-08-14.
Key findings
Problem Resolution mentioned in 7 of 180 reviews (3.9%)
100% of Problem Resolution reviews are 4 or 5 stars
Average rating in Problem Resolution reviews: 4.9★
Aspects most discussed in these reviews
Problem Resolution & Effectiveness
100%7 mentionsProfessionalism & Conduct
86%6 mentionsCommunication & Updates
57%4 mentionsResponsiveness & Speed
29%2 mentionsCourtesy & Friendliness
29%2 mentionsTechnical Knowledge & Expertise
29%2 mentions
Reviews mentioning problem resolution
Sidney Lockhart
Dave came out to inspect the roof and was able to solve the problem on the spot.
Donna Fuchs
Thank you E2 roofing for fixing our roof. This was the best experience working with a company we have ever had. Cayden was the absolute best to work with. He is a top notch professional that is polite, thorough and responsive. You will not be disappointed with any aspect of their service. When the company we first hired to fix our roof only made it worse, E2 stepped in and stepped up and made us whole again. Thank you Cayden and your team - we are truly grateful.
Response from owner
January 5, 2026
Anna Lee Grymes
Dave, Kaleb and Turner were FANTASTIC. I had a bit of a unique situation with my roof that took some real investigating to figure out where the leak was coming from. They were relentless in their pursuit to figure it out where others just wanted me to replace the whole roof even when it wasn’t in need of full replacement. Problem solved and I’m so relieved. I will recommend E2 to anyone looking for a roofer and will use them when I am ready to have my replacement done. Fantastic company.
Response from owner
October 24, 2025
Michael Mills
The company was selected by my insurance company so we were a little apprehensive at first.<br><br>Heather Wheeler called and gave us an ETA for the job and held to it…. Easy to work with her.<br><br>Timing was spot on. At mid afternoon the crew headed by Julio and Joseph noticed that some wrong product was delivered. Joseph O’Nan immediately got the supplier notified and the replacements were delivered the next morning.<br><br>At all times the project was supervised and the outcome was better than we expected.<br><br>Great job folks!
Rebecca Abbott
Best is when work is done perfectly. Better is when work is not done perfectly and a company takes responsibility, levels up, and goes above and beyond to make things right. E2 installed our roof. There were mistakes made and E2 made sure both the work was corrected and that we were beyond satisfied. Their customer service and professional approach creates trust and is what will bring me back to hiring them again and again. Darren Goffin has done a phenomenal job repairing our interior damage. His workmanship is detailed and perfect. Jason Reisdorf and Ryan Carelson have done an incredible job of customer care, organizing the project and making sure E2's work is of highest quality. Thank you.
Scott Johnson
E2 Design & Construction was the vendor of choice by our homeowner’s insurance for a roof replacement as a result of wind & hail damage. We did our homework in advance and were relieved to find E2 had a sound reputation with overall positive reviews by customers and the BBB alike. We had an issue on the first day of repairs as the company had taken it upon themselves to provide us a free upgrade only to find the material was of a different color. E2 apologized for their mistake and moved quickly to resolve the matter; I was just as impressed by this action as I was with the roof replacement. If you’re in need of a new roof or simply repairs, I’d highly recommend their services - I promise that you will not be disappointed!
RevDrChick
We remodeled a large kitchen and two full baths, including replacing the flooring in those 3, as well as the entrance, hall, and laundry room. I can say unequivocally that we would absolutely use E2 Design & Construction again, in fact, we are setting up time for a quote on a master bath remodel now. During the demo and construction, there were a couple of hiccups, none of which were E2's fault and they worked relentlessly to get the issues resolved, including one lingering issue with cabinets (again, NOT their fault) even after we had already paid in full. Elizabeth Evans and Liz Ellis, in particular, were a joy to work with. All their folks are of highest integrity, honest, and hard-working...which is why we're calling them again.