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Topic

Responsiveness & Timeliness

100% positive

Across 174 reviews of E2 Roofing Jacksonville in Jacksonville, FL, responsiveness & timeliness appears in 15 reviews (100% positive), from 2019-04-21 through 2026-05-11.


Key findings

  • Responsiveness & Timeliness mentioned in 15 of 174 reviews (8.6%)

  • 100% of Responsiveness & Timeliness reviews are 4 or 5 stars

  • Average rating in Responsiveness & Timeliness reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    87%13 mentions
  • Responsiveness & Speed

    67%10 mentions
  • Punctuality & On-Time Service

    53%8 mentions
  • Courtesy & Friendliness

    33%5 mentions
  • Technical Knowledge & Expertise

    33%5 mentions
  • Communication & Updates

    33%5 mentions

Reviews mentioning responsiveness & timeliness

December 3, 2025

Elizabeth Covington

They are awesome! They got the job done beautifully in record time. And you can't beat the price!

Response from owner

Thank you so much for trusting us with your repairs Ms. Covington! If there is anything we can assist with in the future, we are just a phone call away. Happy Holidays!

December 3, 2025

March 24, 2025

Laura Gould

E2 roofing on the spot… again! Called for two quick repairs a few months apart, both were done well and quickly. An easy call if you need roof repair - even if you don’t really know what the issue might be!

Response from owner

Thank you so much Mrs. Gould! Glad we could be of assistance. If you ever need help again, we are a phone call away. Thank you for trusting us with your home repairs!

March 24, 2025

March 15, 2025

Henry Frampton

0utstanding work by a highly professional company. Business manager Dave Denicola immediately responded to my request for an urgent roof inspection to determine whether or not I had a roof leakage problem. Roofing technician Cayden Frankie appeared within hours to conduct a thorough inspection. Cayden performed in a very courteous and professional manner as he conducted a very thorough inspection. E2 Roofing will always be my "go to" company for all my roofing needs. Thanks for a job well done!

Response from owner

Thank you Mr. Frampton for your kind review! Our team defines our company and I’m thrilled to hear they met your expectations!

March 15, 2025

August 20, 2023

Hugh Gaston

E2 Roofing is fantastic. They are on time, are skilled, and do quality work. I highly recommend E2!

Response from owner

Thank you Mr. Gaston for your five star review!

December 11, 2023

July 14, 2023

Valerie Herrington

My homeowners insurance company gave me E2 Roofing information for some wind damage that we had on our roof. John called and offered to come Thursday evening (same day we called them). He came in the drizzling rain and went on our roof to do a temporary fix for us until a tarp could be done the next day or so. He was very knowledgeable and explained the process to us completely. I will recommend this company to anyone looking for a great company with wonderful service. John went above and beyond to make sure our needs were met. Thank you, John!

Response from owner

Thank you Ms. Herrington! We are thankful to have John on our team!

January 24, 2024

July 3, 2023

Silver Wolf Team

Responsive and timely. Had a really good experience with them. Michael and Heather were extremely helpful!

Response from owner

Thank you so much for your kind review!

January 24, 2024

April 20, 2023

Aristotle Montemayor

We had an issue with our insurance thinking we needed some parts of our roof fixed. And we were on a timeline to get it fixed. Never had to deal with anything like this. I found E2 on google with great reviews.I went on E2 website and filled out a form, and not even 10 minutes later, Heather calls me! She understood what we needed to. Her and Michael both came out on time to inspect the roof. They assured us our roof is still in great condition. Love that their easy to talk to, understanding, punctual, friendly, honest, and professional. Heather and Michael thank you guys!!!

Response from owner

Thank you for your kind review! If you need us in the future, we are a phone call away!

January 24, 2024

March 1, 2023

John Alberti

E2 Roofing, represented by Heather Wheeler and Mike, the foreman, were readily available and extremely responsive to any and all questions up to and including post installation insurance issues. Thank you E2 for a job well done.

Response from owner

Thank you Mr. Alberti for your kind review!

January 24, 2024

February 7, 2023

Cida Santos

Michael Oneal always responsive, whether by text, or face-to-face. Highest marks for them. Dealing with them was a pleasure. The customer service was above and beyond.

Response from owner

Thank you for your kind review!!

January 24, 2024

November 2, 2021

Leslie Owens

I am buying a new home and noticed a dip in the roof. I needed the roof inspected immediately due to needing being in the inspection window of my contract. I called them and they were so helpful even over the phone. They had someone come out the next day and inspect the roof. Luckily everything was fine with the roof and they were completely transparent about everything. Not one time did they try and sell me something or charge me for anything unnecessarily. If I ever need anything for my reroof, I will definitely use them. Being a single mom, I have to rely and trust people’s word at face value and honestly and transparency is something that is hard to find in today’s world. I especially want to thank Heather for being so patient and taking the time to find the right person to help me.

August 26, 2021

Alicia O.

Been trying to get a roofer to call me back for weeks before I called E2, and I'm glad I did. Billy got back to me right away and helped me troubleshoot my leaky ceiling. He was very knowledgeable in helping me identify the source of the problem and didn't suggest any repairs that might be unnecessary. I will definitely use them again.

August 23, 2021

Michelle Tarullo

Billy responded quickly and was extremely helpful and professional.

July 10, 2021

William Irwin

On time,very professional..Billy Calloway is the best in the business,I recommend him highly

June 18, 2020

Valerie Walls

The process was quick and efficient. The crew was amazing. I recommend E2 Design & Construction.

May 8, 2020

Linda Melendez

E2 Design & Construction Company came to my house to redo my roof. I love they were there on time like they said they would. Very respectful and wonderful workers too. I recommended them to anyone who needs their roof replace. Thank you. Mrs. Melendez