Topic
Insurance Claim Assistance
100% positiveAcross 174 reviews of E2 Roofing Jacksonville in Jacksonville, FL, insurance claim assistance appears in 13 reviews (100% positive), from 2019-04-21 through 2026-05-11.
Key findings
Insurance Claim Assistance mentioned in 13 of 174 reviews (7.5%)
100% of Insurance Claim Assistance reviews are 4 or 5 stars
Average rating in Insurance Claim Assistance reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
92%12 mentionsCommunication & Updates
85%11 mentionsProblem Resolution & Effectiveness
46%6 mentionsTechnical Knowledge & Expertise
46%6 mentionsCourtesy & Friendliness
31%4 mentionsResponsiveness & Speed
31%4 mentions
Reviews mentioning insurance claim assistance
Benn Beckham
My experience with E-2 Roofing from start to finish was exceptional. Cayden provided great communication and convenience throughout the process and provided me with the documentation I needed to appease the insurance company for the roof repair. I was very pleased with the overall process and would recommend them.
Response from owner
July 12, 2025
Star7
E2 roofing was great. Heather and Jamie were super to deal with and explained things better than the insurance company did. Kyle did a good job of overseeing things.
Response from owner
January 16, 2025
Kevin Hemmingway
Everyone was great and easy to work with.Heather and Jamie were awesome in handling the permits and coordinating the timing and dealing with the insurance company.?Kyle the project manager was awe in getting all the materials there and also dividing a great crew to do the actual roof. I would not hesitate to recommend E2 Roofing to anyone that needs a new roof or just repairs. You guys were awesome. If I could give you more than a 5 star review I would. More importantly you made my wifeKaren a very happy woman. Happy wife happy life. You guys rock Being an Air Force Veteran, it was nice to work with people you can trust. My uncle also retired from the US Coast Guard as CWO of the White Sumac out of Miami. He also was in charge of the TubeeIsland Lighthouse when it was still an active Coast Guard Station. (Many years ago)
Response from owner
October 26, 2024
Rachael Horne
I had a great experience with E2 Roofing! It was my first time filing a home insurance claim and Heather made the process so easy for us. She patiently answered all of my questions and has excellent customer service. Mike, Casey, and The Crew did a wonderful job on our roof and it looks great. We plan to use E2 for an interior ceiling repair as well and are looking forward to the same experience. Thank you all!
Response from owner
December 11, 2023
Valerie Herrington
My homeowners insurance company gave me E2 Roofing information for some wind damage that we had on our roof. John called and offered to come Thursday evening (same day we called them). He came in the drizzling rain and went on our roof to do a temporary fix for us until a tarp could be done the next day or so. He was very knowledgeable and explained the process to us completely. I will recommend this company to anyone looking for a great company with wonderful service. John went above and beyond to make sure our needs were met. Thank you, John!
Response from owner
January 24, 2024
Aristotle Montemayor
We had an issue with our insurance thinking we needed some parts of our roof fixed. And we were on a timeline to get it fixed. Never had to deal with anything like this. I found E2 on google with great reviews.I went on E2 website and filled out a form, and not even 10 minutes later, Heather calls me! She understood what we needed to. Her and Michael both came out on time to inspect the roof. They assured us our roof is still in great condition. Love that their easy to talk to, understanding, punctual, friendly, honest, and professional. Heather and Michael thank you guys!!!
Response from owner
January 24, 2024
John Alberti
E2 Roofing, represented by Heather Wheeler and Mike, the foreman, were readily available and extremely responsive to any and all questions up to and including post installation insurance issues. Thank you E2 for a job well done.
Response from owner
January 24, 2024
Dave Holley
Great experience. Heather handled all the preparations & insurance stuff to make sure it was right. Then Michael’s crew of 6 guys knocked out the job in 1 day. I was very impressed!!!
Response from owner
January 24, 2024
Wind Tree Studios
E2 Roofing did an excellent job helping us get our new roof installed and ceilings repaired. Project Manager Ruen Beane is a true expert and did an amazing job from getting our project started to skillfully representating our interests with the insurance company! She always took our calls and answered many questions. Thank you Rue! Roofing Foreman Joseph O'Nan was often onsite during the roof installation and quickly responded to several minor issues that crept up during the project. Joe is a great communicator and problem solver. He consistently went the extra mile until we were 100% happy. Thank you Joseph!
Jerry MacDougall
After a leangthy delay, they finally started. Once they were onsite, the crew worked from dawn to dusk and finished in two days. They searched for nails with a magnet, but we still stepped on a few! Billy was very personable and easy to deal with. They had to change out some of our rotted roof plywood, for which we were charged, as it was explained the insurance company would only pay for one board, and we needed ten. Overall I would recommend this company.
Scott Johnson
E2 Design & Construction was the vendor of choice by our homeowner’s insurance for a roof replacement as a result of wind & hail damage. We did our homework in advance and were relieved to find E2 had a sound reputation with overall positive reviews by customers and the BBB alike. We had an issue on the first day of repairs as the company had taken it upon themselves to provide us a free upgrade only to find the material was of a different color. E2 apologized for their mistake and moved quickly to resolve the matter; I was just as impressed by this action as I was with the roof replacement. If you’re in need of a new roof or simply repairs, I’d highly recommend their services - I promise that you will not be disappointed!
Lynn C
E2 has been an absolute pleasure to work with! E2 inspected my roof and confirmed I had damage. After I filed a claim with my insurance company, E2 reviewed all the paperwork and was able to ensure that the insurance company covered everything they needed to replace the roof. The workers who did the work were very polite and clean. They even put plastic around my entire property so that nails and debris did not end up in my yard! The project manager, Ben, was super thorough and an absolute professional. I highly recommend E2 to anyone who is need of a contractor! Job well done!
Nancy Coan
We had hail damage to our roof and E2 Design was recommended by our insurance company to repair or replace the roof on our home. Their representative scheduled an inspection and visit and recommended replacing our roof. We had one meeting where we wrote a check for our deductible to our insurance company and never lifted a finger after that. E2 took care of everything -permits, new roof, etc. The work was excellent and the roofer did a wonderful job on the roof and even did a thorough job cleaning up after they were finished and removed the dumpster in our drive within 24 hours. I would highly recommend E2. They are very professional and exceeded our expectations in the work done.