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Topic

Insurance Claims Assistance

100% positive

Across 174 reviews of E2 Roofing Jacksonville in Jacksonville, FL, insurance claims assistance appears in 12 reviews (100% positive), from 2019-04-21 through 2026-05-11.


Key findings

  • Insurance Claims Assistance mentioned in 12 of 174 reviews (6.9%)

  • 100% of Insurance Claims Assistance reviews are 4 or 5 stars

  • Average rating in Insurance Claims Assistance reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    100%12 mentions
  • Communication & Updates

    83%10 mentions
  • Technical Knowledge & Expertise

    42%5 mentions
  • Scheduling & Booking Ease

    33%4 mentions
  • Responsiveness & Speed

    33%4 mentions
  • Courtesy & Friendliness

    25%3 mentions

Reviews mentioning insurance claims assistance

July 11, 2025

Benn Beckham

My experience with E-2 Roofing from start to finish was exceptional. Cayden provided great communication and convenience throughout the process and provided me with the documentation I needed to appease the insurance company for the roof repair. I was very pleased with the overall process and would recommend them.

Response from owner

Mr. Beckham - Thank you for trusting us with your repair. Cayden is an exceptional young man and we are proud to have him as part of our team. If you ever need us again in the future, please do not hesitate to reach out. Thank you very much for your kind review!

July 12, 2025

January 16, 2025

Star7

E2 roofing was great. Heather and Jamie were super to deal with and explained things better than the insurance company did. Kyle did a good job of overseeing things.

Response from owner

Mr. Frank, thank you so much for the five-star review! We have a great team and we happy to hear that we exceeded your expectations! We have a referral program on our website so if you would like to recommend us to your friends, that would be great! Thank you for allowing us to serve you!

January 16, 2025

October 26, 2024

Kevin Hemmingway

Everyone was great and easy to work with.Heather and Jamie were awesome in handling the permits and coordinating the timing and dealing with the insurance company.?Kyle the project manager was awe in getting all the materials there and also dividing a great crew to do the actual roof. I would not hesitate to recommend E2 Roofing to anyone that needs a new roof or just repairs. You guys were awesome. If I could give you more than a 5 star review I would. More importantly you made my wifeKaren a very happy woman. Happy wife happy life. You guys rock Being an Air Force Veteran, it was nice to work with people you can trust. My uncle also retired from the US Coast Guard as CWO of the White Sumac out of Miami. He also was in charge of the TubeeIsland Lighthouse when it was still an active Coast Guard Station. (Many years ago)

Response from owner

Mr. Hemingway. Thank you!! We are so proud to serve our homeowners and even more happy to serve our veterans. Thank you to you and your family’s service. It truly has been our pleasure!

October 26, 2024

August 2, 2023

Rachael Horne

I had a great experience with E2 Roofing! It was my first time filing a home insurance claim and Heather made the process so easy for us. She patiently answered all of my questions and has excellent customer service. Mike, Casey, and The Crew did a wonderful job on our roof and it looks great. We plan to use E2 for an interior ceiling repair as well and are looking forward to the same experience. Thank you all!

Response from owner

Thank you Ms. Horne for your five-star review! We are fortunate to have great members on our team!

December 11, 2023

July 14, 2023

Valerie Herrington

My homeowners insurance company gave me E2 Roofing information for some wind damage that we had on our roof. John called and offered to come Thursday evening (same day we called them). He came in the drizzling rain and went on our roof to do a temporary fix for us until a tarp could be done the next day or so. He was very knowledgeable and explained the process to us completely. I will recommend this company to anyone looking for a great company with wonderful service. John went above and beyond to make sure our needs were met. Thank you, John!

Response from owner

Thank you Ms. Herrington! We are thankful to have John on our team!

January 24, 2024

April 20, 2023

Aristotle Montemayor

We had an issue with our insurance thinking we needed some parts of our roof fixed. And we were on a timeline to get it fixed. Never had to deal with anything like this. I found E2 on google with great reviews.I went on E2 website and filled out a form, and not even 10 minutes later, Heather calls me! She understood what we needed to. Her and Michael both came out on time to inspect the roof. They assured us our roof is still in great condition. Love that their easy to talk to, understanding, punctual, friendly, honest, and professional. Heather and Michael thank you guys!!!

Response from owner

Thank you for your kind review! If you need us in the future, we are a phone call away!

January 24, 2024

March 1, 2023

John Alberti

E2 Roofing, represented by Heather Wheeler and Mike, the foreman, were readily available and extremely responsive to any and all questions up to and including post installation insurance issues. Thank you E2 for a job well done.

Response from owner

Thank you Mr. Alberti for your kind review!

January 24, 2024

February 22, 2023

Dave Holley

Great experience. Heather handled all the preparations & insurance stuff to make sure it was right. Then Michael’s crew of 6 guys knocked out the job in 1 day. I was very impressed!!!

Response from owner

Thank you for your kind review Mr. Holley!

January 24, 2024

February 23, 2021

Tom S

Billy and team were amazing. Planned out perfectly. Schedules were on time and even needed follow ups were addressed immediately. Whether covered by insurance or not, you cannot go wrong with these folks. Strong communication from entire team.

August 28, 2020

Jerry MacDougall

After a leangthy delay, they finally started. Once they were onsite, the crew worked from dawn to dusk and finished in two days. They searched for nails with a magnet, but we still stepped on a few! Billy was very personable and easy to deal with. They had to change out some of our rotted roof plywood, for which we were charged, as it was explained the insurance company would only pay for one board, and we needed ten. Overall I would recommend this company.

May 26, 2020

Scott Johnson

E2 Design & Construction was the vendor of choice by our homeowner’s insurance for a roof replacement as a result of wind & hail damage. We did our homework in advance and were relieved to find E2 had a sound reputation with overall positive reviews by customers and the BBB alike. We had an issue on the first day of repairs as the company had taken it upon themselves to provide us a free upgrade only to find the material was of a different color. E2 apologized for their mistake and moved quickly to resolve the matter; I was just as impressed by this action as I was with the roof replacement. If you’re in need of a new roof or simply repairs, I’d highly recommend their services - I promise that you will not be disappointed!

April 21, 2019

Nancy Coan

We had hail damage to our roof and E2 Design was recommended by our insurance company to repair or replace the roof on our home. Their representative scheduled an inspection and visit and recommended replacing our roof. We had one meeting where we wrote a check for our deductible to our insurance company and never lifted a finger after that. E2 took care of everything -permits, new roof, etc. The work was excellent and the roofer did a wonderful job on the roof and even did a thorough job cleaning up after they were finished and removed the dumpster in our drive within 24 hours. I would highly recommend E2. They are very professional and exceeded our expectations in the work done.