Customer Service & Communication

Barbara Lombardi

I’d give more stars if possible. From first contact until job was completed, communication was excellent. The quality of work both on my roof and inside my home was top notch. The workers were efficient, clean, kind, and thorough. Great experience. Highly recommend.

Robert Talbott

We had a missing ridge cap on our roof and reached out for help. Caleb and the team were fantastic to work with - friendly, responsive, and professional from start to finish. Caleb communicated clearly about what needed to be done and made the whole process easy. The repair was completed quickly and the work was done well. We really appreciate the great service and would definitely recommend this company to anyone needing roofing repairs.

Simon McClung

Working with E2 roofing was an incredible experience from start to finish. They worked with me and my wife to help us choose the right, high quality shingles for our home. They walked us through the process for adding some skylights, and informed us about using the right materials on a lower slope section of our roof. Dave was an absolute delight to work with, as were Caleb, Cayden, and Lori, who saw our project through on the day and were there for a final walk through. They thoroughly protected our plants and deck and when they left, there was no evidence they were ever there except for the beautiful new roof and the smiles on our faces. Can't recommend this team enough.

Jenny

My roof looks neat & beautiful. I absolutely love it & will recommend to friends & family. The process is so smooth. Prompt communication. Excellent service.

Carrie Heustis

Dave with Universal has been my go to roofing company for years now and I refer all of my real estate clients to him. Top notch Customer service & workmanship!

robert pohl

Nice metal roof but no follow up 5 years later. Have a leak and they will not return calls. Have attempted 3 times left messages and nothing

Michael Macculley

I recently contracted with E2 Roofing for roof replacement. From my first phone call to schedule a quote, through completion of the project and post completion clean up, the service I received from E2 Roofing was second to none. Dave, Cayden and Caleb made sure and double sure that I was satisfied with the process. I received quality work at a reasonable price. I highly recommend E2 Roofing to anyone considering roofing services.

Saundra Johnson

The E2 Roofing staff are amazing to work with. Turner helped by phone to start the repair process for my roof damaged by wind and rain. David and his team came out, explained the process, made the repairs, and sent pictures of the before and after the repairs. He was very professional and thorough. I would recommend E2 Roofing to my family and friends. Thank you, Saundra Johnson

John Moore

Super wierd????? I called with a question and lady asked if their currently working with us which I said no. And then she said okay thank you for calling bye-bye. And I was like wait what about my question. And she said are we currently working with you and I said not yet. She said okay bye-bye and hung up on me

jerry ferman

E2 did a awsome job! Turner & Caleb made things so easy and seamless for me. They were very professional and communication was crystal clear. I would highly recommend E2 Roofing!

Donna Fuchs

Thank you E2 roofing for fixing our roof. This was the best experience working with a company we have ever had. Cayden was the absolute best to work with. He is a top notch professional that is polite, thorough and responsive. You will not be disappointed with any aspect of their service. When the company we first hired to fix our roof only made it worse, E2 stepped in and stepped up and made us whole again. Thank you Cayden and your team - we are truly grateful.

CAROLYN PAUGH

Very professional, great communication, a pleasure to deal with Will definitely recommend!

Elizabeth Meadows

Working with ER Roofing was amazing. They were highly professional and efficient. I got quotes with options and useful information so that I felt empowered to make decisions, which is important when it's the first time you're taking on a big project for your home. Their roofing team showed up exactly when they said they would; they did a terrific job. The office/staff team got me paperwork promptly, and the billing/payment process was seamless. The communication, information, billing, and work were all exceptional. I will be working with them again.

Benn Beckham

My experience with E-2 Roofing from start to finish was exceptional. Cayden provided great communication and convenience throughout the process and provided me with the documentation I needed to appease the insurance company for the roof repair. I was very pleased with the overall process and would recommend them.

David Diaz

The service from E2 roofing was great from start to finish. I myself could have been a bit difficult, but they handled my request professionally. My flexible was prevalent towards the end when I noticed how beautiful the roof looked with some unexpected modifications. They did have to come back for a repair, and the attention to make things right was immediate. The follow up calls were almost daily. I do have to recognize the following people, Kyle, Turner and Heather. Thank you! The team removing and replacing the shingles work hard, my advice is to have a cooler full of cold drinks available. They deserve it, and a happy hydrated crew goes a long way on a hot day. If you are looking for a Roofer, call E-2.

Naomi Kinley

Turner was timely, friendly, honest, kind, knowledgeable, and informative, along with many other positive things! Highly recommend this company for home needs!

Bill Hann

E2 roofing did an awesome job on our peaked roof & our flat roofs. They replaced the fascia that had been loosened from the hurricanes. Kyle was great with his communications, letting me know what was going on every step of the way.

Kevin Harris

Mr Kyle and E2 roofing have been awesome every step of the way thank you very much for your incredible work on my house

Karen Sheard

I selected E2 to repair my roof and room due to a tree fell on it! I loved that it was locally owned by a Veteran. Kyle was my contact as we walked through this process! He was amazing and helped me through every single detail! Hector and others came to assist and they were also amazing. I give this company a 5 star rating and will recommend them. My roof and room look amazing. Thanks! Karen Sheard

Star7

E2 roofing was great. Heather and Jamie were super to deal with and explained things better than the insurance company did. Kyle did a good job of overseeing things.

john kelemen

E2 Roofing is a wonderfull company that focuses on quality - Ask for Heather she is super knowledable and very friendly!

Nicolette Vance

Elizabeth has been so helpful and never made me feel taken advantage of even during a stressful time! Highly suggest this company! Their work was professional and thorough!

Robert Moody

We can't give enough kudo's for their communications, quick response to questions, timeliness and professionalism. All this, just following a hurricane!

Amirah S

Thank you Arron and Heather for taking care of my grandparents during the whole process of getting their new roof. We are very satisfied with your excellent service and quality of work.

Inez Travalee

Arron Brands was very courteous and professional. He explained everything and what to look for during the walkthrough. The crew did a fantastic job. h

Kenny Santos

E2 is a great company. Heather was amazing. Worked with my budget. Quote was accurate. Service was impressive and fast. She worked all angles and took care of my home’s needs. I am very happy with the service and price. Contact Heather Wheeler. You will not regret it.

Nancy Hill

They were very friendly, professional, and fast. The workers were thorough in detecting a leak and repairing it. I am very happy with this company and would recommend them to anyone.

MRJ Johnson

This is not only a review, but actually a thank you to a wonderful group of people that still believes in customer service. For starters, I have had some wonderful experiences with professionals over the years. However, I can tell you 100% without any reservations, that these are the most unbelievable, professional, courteous, knowledgeable folks I know. Thank you Drew, Sean and Heather! Thank you to the entire team!!! Forever grateful for the work you've done on my roof and not only that the level of patience while dealing with the on and off bad weather. Priceless work!

Susan Eisenberg

E2 roofing recently did our entire re-roof. It was a great experience. They were easy to work work, walked us through all the steps, it was overall a seamless process. The communication with everybody we worked with at E2 was fast, everything was scheduled quickly and completed pretty much on time. The workers did a great job, covered and moved everything in our yard so it wouldn't be damaged, cleaned up afterwards. Highly recommended.

Michael Clark

Extremely rude.

Liz Kepler

We noticed water dripping through the ceiling in our 2 year old house awhile back and more water stains after returning from vacation. Joe Tamburino came out immediately after I called and saw that there was a gap the roofers left. It was so easy for him to fix that he didn’t even charge us. He said if we notice a leak in the future, he’ll return to fix it again for no charge. I thought I would be paying any where from $500 to $1800. Joe was extremely helpful and pleasant. I highly recommend him.

Rachael Horne

I had a great experience with E2 Roofing! It was my first time filing a home insurance claim and Heather made the process so easy for us. She patiently answered all of my questions and has excellent customer service. Mike, Casey, and The Crew did a wonderful job on our roof and it looks great. We plan to use E2 for an interior ceiling repair as well and are looking forward to the same experience. Thank you all!

Cfun Play build

Heather , Casey and Mike were very professional. Heather walked me through the process from the very beginning along with Casey ( who is so on top with logistics) with patience and knowledge. Mike and his crew were kind, knowledgeable but most of made it a fast and secure project. I couldn’t believe how little time it took to replace a roof! Super clean after the job was completed. No leftover debris. I would highly recommend them!!!!! Thank y’all and the crew! I am so impressed with how simple you made this for me! If you want quality and good customer service this is the place!!!

Cida Santos

Michael Oneal always responsive, whether by text, or face-to-face. Highest marks for them. Dealing with them was a pleasure. The customer service was above and beyond.

ben yap eo

Ms. Heather and Joe help me lot to keep my roofing replaced very skilled and well done in a brief period. And prior to replacing the roof, Ms. Heather has been updating me always, where we are at and when will the project take place, and if you are a homeowner that would be a good relief.

Filiberto Arroyo

E-2 Roofing was the company I hired to repair and install our roof, their work is impeccable. Heather and Joe were fabulous, will definitely pass the word of their great service to anyone asking about their work.

Viper Wolf

Very professional! Big THANKS to Heather!!! Heather was great and stayed in touch with us. Made sure everything went great and smooth. Highly recommend E2 roofing just from her professional work. The work done was great and on time and cared about everything! Very hard to find a company like this with someone like Heather! Again 100% happy. Heather really put this over great and made this the best.

james

I scheduled an appointment and told the office I had a small leak to repair. The charge to come out was $175. That seemed excessive but the office manager said the price would come off the cost of the repair. I scheduled the appointment. Chris came out and after looking at the roof asked if I was aware that there was a $1,500 minimum charge. I told him I was not given that information by the office. The cost of this repair would be a few hundred dollars. He said he would speak with the office about the situation and the fee. I received an email a day later for a $175 inspection fee. I called the office and spoke with the same individual that scheduled my appointment. They admitted to the mistake of not disclosing the minimum charge up front and said they would look into the fee charge. About 7 minutes later she called back and said the fee was waived but said she needed a 5 star review in return which would help her get a bonus. I stated I was not comfortable doing that given it wasn’t a 5 star experience. She then said she was only joking. If she was, the joke didn’t land well and was awkward at best. Given the lack of the minimum charge disclosure up front and so-called “joke” at the end, the experience was less than satisfying. If I had to pick again, I would not choose this company.

Chin Hsieh

Great customer service from the service start to complete. JOE O'NAN & HEATHER are so great and professional. Love the company !!

Karium Edwards

Heather Wheeler was very professional answering all questions in a timely manner, I would not hesitate to call on her ore E2 in the future!!!

Julie D

Great service. Clear punctual communication. Very professional. The sales representative showed me the problem identified other issues with the roof, and answered all my questions clearly and easy to understand. I appreciate the honesty of their service professional who told me that the repair can be done by handy person, looking for my ways to save money.

David Raleigh

Joseph was very responsive and informative with all of my questions. His team got my roof done in 2 days and worked 12 hours each day, they were very respectful and didn't play any loud music either. He even notified me that there were a few holes and had them immediately replaced during the inspection after completion. Megan provided us with several samples on multiple occasions and made sure we were happy with our selection.

Shannon Jaimeyfield

Joseph was very professional and helpful throughout the entire process. Great business. I recommend!

Gloria Madison

Joseph onan, very nice and professional.

Buck Rollins

Billy was my representative. Billy was very personable. Billy was very professional. He was thorough in his explanations of the service. He was forthcoming as to the limitations of certain products. He took time to answer my questions. I’m looking forward to working with him and the company

Allison Blaylock

Billy and the sales team at E2 were so great to work with! They are friendly, efficient, and worked hard to get things moving so that I could get my new roof quickly! I would definitely use them again and recommend them to anyone needing a roof install! Thank you so much, and keep up the great work!

Matt Berrang

They put a great roof on my neighbor’s house and unfortunately we got a nail in our tire but they were on the spot and replaced it quickly. Top-notch service!

Saundra Rohman

Very happy with this company! I dealt with Billy the entire time and he was very responsive and great follow up to ensure everything is good to go with my roof. I would definitely recommend them!

Jen Griffis

E2 repaired and repainted our walls after we went through a complete replumb of our home. The paint job is absolutely gorgeous. The job was done within the estimated budget, and completed a day earlier than originally expected. Everyone was super nice and easy to work with. Great experience overall!

Anthony Stewart

Crew leader on my re roof was Juan. His crew were very hard workers and Juan was right up there with them. During the job I had 3-4 questions that Juan had no problem in giving me answers to my satisfaction. Blue Ribbon Svc..thks to all.

Gary Ebner

Billy and crew were on time and did the work quickly and safely. Billy was very polite to my wife when I had to work. I would recommend these guys to anyone. They were great.

Rebecca Abbott

Best is when work is done perfectly. Better is when work is not done perfectly and a company takes responsibility, levels up, and goes above and beyond to make things right. E2 installed our roof. There were mistakes made and E2 made sure both the work was corrected and that we were beyond satisfied. Their customer service and professional approach creates trust and is what will bring me back to hiring them again and again. Darren Goffin has done a phenomenal job repairing our interior damage. His workmanship is detailed and perfect. Jason Reisdorf and Ryan Carelson have done an incredible job of customer care, organizing the project and making sure E2's work is of highest quality. Thank you.

Jonathan Scott

Thank you very much to Billy, Steve and the entire E2 team for an outstanding experience in having our roof replaced. E2 was recommended to us by USAA and we couldn’t be happier.

George Pollard

Billy was on top of all of the details of the repair and took care to make sure I was satisfied with the proposed repair, the materials, the timing, and the finished product. He turned a concerned customer into a satisfied customer.

Corey Fariello

It was a professional and painless process. Answered any questions I had.

Stephen Lamoureux

E2 was fantastic! All of their staff were friendly and the finished roof was excellent! I highly recommend them.

Marc M

Billy supervised the total roof replacement of our house. He was responsive to our concerns and handled every aspect of the installation to our ultimate satisfaction. He and his crew were courteous and professional. I couldn’t be happier with how the roof turned out.

Natasha Horne

E2 Design was prompt and professional... they completed my roof within a short period of time with what appeared to be quality work. Ben called to ensure I was satisfied with the work and clean up. He came out the next day to fix a minor issue. Great customer service! Thanks for everything.

Steven Sofronski

Office staff, Rob, Ben and his crew were truly professional. Great job and thanks so much. Keep up the great work and be safe!

Carmen Roche

My partnership with E2 Design was unexpected but amazing. I know. Nothing of "roofing" or what details went into this, but what I do know is that from start to finish they were helpful and pleasant. I know that I had a time frame to work with, and they did everything within their power to help see it happen. Ben, the project manager kept me constantly updated and in the loop with pictures and phones calls.

E Stevenson

E2 Design recently replaced my roof. They stayed in constant communication with me throughout the process. They scheduled me quickly and were constantly coming by to check on the progress of their installers once they started. They even covered the cost of putting my dog in daycare due to the high volume of noise. I really appreciated that as my dog definitely would not have handled it well. They also did a great job cleaning up. I would definitely recommend them!

Alicia Taylor

Ben was very friendly and informative throughout the entire roofing project and Jason was very friendly and helpful with answering questions as well when needed for more projects I see coming in the future. As of right now I'm recommending this company to all my friends and family Veterans and all for any all services that this company can provide. Thank you so much for your hard work dedication and service.

Matthew Wayne

Our project was a full kitchen renovation. We had an excellent experience with the E2. We found the company highly professional and honest. They managed our renovation with integrity and skill. Elizabeth, Jason and Darren paid attention to detail and were willing to take any step necessary to obtain customer satisfaction. Should a need arise for other home projects in the future, I would not hesitate to engage their services again.

Jay Millson

E2 Design & Construction team was very responsive and communicated roof replacement every step along the way. Highly recommend.

Meg Fiege

I was fortunate to hear about E2 Design and Construction for a challenging remodel on my older home. They listened to my concerns, answered my questions, offered suggestions and solutions along the way, communicated costs clearly, and were simply fantastic to work with. Beyond that, the quality of the work they did was superb. It's obvious they take pride in their work. I truly cannot say enough good about the job they did. Anyone who was familiar with my home before and has seen is after is amazed. I wholeheartedly recommend them.

Sam Abbott

Great job. Also cleaned everything up around the house. Great customer service.

Rob Williams

Elizabeth and Liz plus Mark and crew were a pleasure to work with. Ours was a small kitchen remodel with custom pantry. Liz went above and beyond with our custom pantry doors w/shelving, lighting option, and us nitpicking about the stop on one of the doors. They were professional, timely, neat and courteous. Job completed below estimate. Can't say enough good things about this company. Copy to clipboard 